1. Do you ship outside of India?
Yes, we ship internationally.

2. My order is taking longer to arrive.
If your order is experiencing a delay, please reach out to us via WhatsApp. We will promptly escalate the issue with our delivery partners to ensure faster resolution.

3. What if I receive damaged artwork?
We use the safest packaging for our products. However, if any damage is found, please share the unboxing video (from the beginning) and photos on our WhatsApp. We will redo the work at no additional cost and send it to you.

4. Is COD available?
No, we do not provide COD at present.

5. What are your shipping charges?
We provide free delivery for certain categories. For other categories, delivery charges depend on the product and the delivery location.

6. What is the time taken to receive an order?
Once your order is confirmed, we’ll send you a portrait preview within 5–10 business days. After you approve it, your artwork will be shipped and delivered within 5–9 business days.

MY ORDER

1. How to order?
You can directly place an order through our website or contact us via WhatsApp.
Once the order is placed, our customer executive will contact you and share a preview of the artwork. After you confirm the preview, we will complete the artwork and ship it to your provided address.

2. Do you provide revisions?
Yes, we provide revisions until you are completely satisfied.

3. Can I cancel an order after it’s placed?
Once the work has started, cancellation is not possible. However, before the initial preview and edit, you can cancel your order.

4. Can I pre-book my order?
Yes, you can pre-book your order. This helps avoid delays in artwork completion during peak periods.

5. Can I place an urgent order?
Yes, you can. Please call or contact us through WhatsApp for urgent order placement.

PRIVACY

1. If it’s a surprise gift, will the sender’s details remain unrevealed?
Yes, the sender’s details will remain confidential.

2. Do you share images and artworks on social media platforms?
If you prefer not to have your artwork shared, we respect your privacy and will not post it.

RETURN

1. Can I return the order after receiving it?
You can return the order only if it is defective and you have video proof of the unboxing from the beginning of the package opening.

PAYMENT

1. Is full payment required to confirm the order?
Yes, full payment is required to confirm your order.

2. Which payment methods can I use?
You can use Razorpay, net banking, UPI, and debit cards.

OTHERS

1. Do you take corporate orders?
Yes, we do. Call or WhatsApp us — we can customize the packaging and add-ons as needed.

2. Will I get a discount on bulk orders?
Yes, we offer discounts on bulk orders. Please contact us via WhatsApp or call for more details.

3. Do you do live artworks?
Yes, we do. You can book your slots for your events or functions.

4. Can I add an extra note or card to my artwork package?
Yes, you can. A personalized note or letter adds a special touch to your gift.

5. Can you deliver artwork in a hamper with specially customized gifts?
Yes, we can. For such requests, please call or contact us through WhatsApp.

6. How do I choose the frame size?
Refer to the image provided in the size chart on each product description. If you need further assistance, feel free to contact us.